At egyptpadeltour.com, we strive to provide excellent services to our users. However, we understand that situations may arise where a refund is necessary. This refund policy outlines our guidelines for refunds of membership fees and event joining fees.
1.1. Membership fees and membership renewal fees are refundable within the first 10 days of the payment date.
1.2. To request a refund for your membership fee or membership renewal fee, please contact our customer support team within the specified timeframe.
1.3. Refunds for membership fees or membership renewal fees will be issued to the original payment method used during the registration process.
Event Joining Fees
2.1. Once an event has started, we are unable to provide refunds for event joining fees.
2.2. In the event of technical difficulties that prevent a player from joining the event, we will review and assess the situation on a case-by-case basis.
2.3. If a technical issue arises that prevents you from joining an event, please contact our customer support team as soon as possible to report the issue.
2.4. We reserve the right to determine whether a refund of the event joining fee is appropriate based on the specific circumstances.
2.5. Refunds for event joining fees will be issued to the original payment method used during the registration process.
3.1. We will process refunds within a reasonable timeframe, typically within 7-10 business days from the date the refund request is approved.
3.2. Please note that it may take additional time for the refunded amount to be reflected in your account, depending on the policies of your financial institution.
4.1. If you have any questions or need assistance regarding refund requests, please contact our customer support team at email@example.com.